Shipping policy

Thank you for purchasing from Adrianus Johan Theodorus Maria Geelen. As a local online fashion retailer based in Amsterdam, Netherlands, we specialize in mid-to-low-end casual apparel and daily wearable garments. Our warehouse operates with standardized processing protocols and adopts professional wrinkle-resistant, dust-proof and tear-proof packaging solutions tailored for clothing goods. Every order is carefully inspected and securely packed to guarantee intact product condition and accurate delivery within standard shipping schedules.

1. Order Processing Time

We complete order validation, garment quality inspection and protective packaging procedures within 1 to 5 business days once customer payments are fully confirmed. Our warehouse pauses all order processing tasks during Dutch weekends and official national public holidays. Processing timelines may be moderately extended during high-traffic promotional periods and unexpected order surges. Our team will issue formal email alerts to customers whenever notable delivery delays occur, ensuring timely and transparent communication.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated according to each parcel’s weight, physical volume and final shipping destination. All logistic expenses are fully displayed on the checkout page prior to payment confirmation, with zero hidden fees or additional undisclosed costs.
All apparel orders are shipped via standard international shipping channels with an estimated transit period of 15 business days, subject to real-world logistics conditions. This delivery timeframe serves only as a general reference and is not a guaranteed delivery deadline. Actual shipping progress may be impacted by carrier workflow congestion, cross-border customs clearance speed, extreme weather conditions, regional transportation restrictions and national holidays in destination countries.

3. Shipment Confirmation and Order Tracking

Once our logistics partner completes parcel collection from our warehouse, our automated system will send out a shipment confirmation email to your registered mailbox. This email contains your exclusive tracking number and official online tracking links for real-time status checking.
International logistics data requires cross-platform synchronization, which results in a brief update interval. Shipment tracking information will be activated and available for inquiry within 24 to 72 hours after dispatch. If your tracking status fails to update normally or remains unchanged for an extended period, you may contact our customer support team to request manual parcel tracking assistance.

4. Incorrect Address Disclaimer

Customers are required to submit precise, complete and valid recipient information during checkout, including detailed residential addresses, accurate postal codes and reachable contact numbers. It is recommended that all buyers double-verify delivery details before finalizing order submission.
Adrianus Johan Theodorus Maria Geelen shall not be held accountable for misdelivery, delivery failure or parcel loss caused by inaccurate, incomplete or invalid shipping information provided by customers. Any parcels returned due to address errors will require the buyer to bear all return and reshipping expenses independently.

5. Lost or Damaged Packages

If your apparel parcel loses traceable logistics records or is confirmed missing during cross-border transit, please submit a formal logistics investigation request to our customer service team within 5 calendar days following the expected delivery date.
Clothing items may experience fabric friction, package compression or outer box damage during long-distance international transportation. If you receive garments with visible damage, stains, tears or defective conditions, please capture clear photos and videos of both the faulty items and complete original packaging within 24 hours after parcel receipt. Our after-sales team will review your evidence and resolve eligible issues efficiently.

6. Apparel Care and Usage Notice

Every garment sold in our store is equipped with dedicated care labels and maintenance guidelines, covering professional washing, drying, ironing and storage requirements suitable for various fabric types. Customers are expected to follow official care instructions during daily wear and maintenance to preserve garment quality and durability.
We disclaim all liability for fabric fading, shrinkage, deformation, tearing and other garment damage caused by improper washing habits, high-temperature treatment, unauthorized alteration and inappropriate storage environments. Any damage induced by incorrect manual handling will not be covered by our after-sales service.

7. International Shipping and Customs Notice

We provide global cross-border shipping services for all regular clothing products in our store. International shipments may be subject to import tariffs, customs clearance processing fees and other statutory charges in compliance with local trade regulations of destination regions.
All customs-related fees and taxes are the sole responsibility of the order recipient. Such charges are not included in product prices or basic shipping fees. We accept no liability for parcel detention, forced return or financial losses resulting from customers’ non-compliance with local import declaration and customs supervision rules.

8. Contact Information

If you have any inquiries regarding shipping regulations, real-time logistics status, delivery exceptions and after-sales issues, please get in touch with us via our official contact channels below:
Trade Name: Adrianus Johan Theodorus Maria Geelen
Phone Number: +31 06-19993099
Email: info@quantfluxa.shop
Physical Address: Potgieterstraat 61, 1053 XT Amsterdam, Netherlands